Terms & Conditions
Who We Are
Our trading name is Action Mats Limited registered in England and Wales, company registration number: 10437824, with a trading address address of Unit 57, Wrest Park, Silsoe, Bedfordshire, MK45 4HS UK and a registered office of: 1a Melbourn Street, Royston, Herts, SG8 7BP UK. We can be telephoned on 01462 816907 or you can use our Contact Us page to send an enquiry to us.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard, American Express, Switch, Delta and Connect. Backordered items are not charged until they are shipped. You may send your credit card information via phone, or over the Internet.
Your Right To Cancel (Distance Selling Policy)
You have a right to cancel your order by contacting us via email at [email protected] you have until the end of the 2nd working day, commencing the day after delivery. This policy is subject to the following criteria:
- The goods supplied must be returned in a Brand New condition. Action Mats guidance on reasonable condition is unused, undamaged returned with their original packaging and in a brand new condition.
If the goods you order are not available and will not be available within a 30 day period we reserve the right to contact you and offer a suitable alternative product which you have the right to refuse. In the event of you refusing the alternative product we will give a refund of the amount applicable to your ordered item, in full.
We offer the easy options for returning your purchases;
- Post the items back to our address below, returning the unwanted item(s) at your own cost.
We suggest you use the Post Office to return your item, taking care to obtain a proof of postage, and tracking number. Please pack the item(s) carefully; goods must arrive in a perfect and unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund.
You will be advised by e-mail when your order has been confirmed as accepted.
All items carry 12 months Manufacturer Guarantee unless otherwise stated.
We only use reputable and reliable couriers for deliveries.
For orders made from the UK or the European Union, 20% VAT is included.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach the payment providers computer system computer. They are not held in clear text on any web site, and no copy of the card details will be seen or handled directly by Action Mats.
If you need to reach us, please email us on [email protected] alternatively, you can call on 01462 816907 or write to us at:-
Unit 6a Shefford Mill,
Action Mats do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option’. Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes.
We will take payment of the goods you have ordered when we have them in stock and are able to ship them to you. We will inform you by e-mail when we have taken payment of the goods.
All damaged goods need to be reported to Action Mats within 24hours of receiving goods.
Every effort has been made to ensure the accuracy of all prices on this site. However, as errors do occasionally occur, if we notice an error after your order is placed, we’ll correct your order and then let you know about it, to give you the option to either cancel or amend your order. Prices shown are only applicable to purchases made via Action Mats online store.
Every care is taken to ensure that descriptions, measurements and colours are correct at the time the products are put online, however sometimes manufacturers alter products without prior notice, in this event we shall aim to rectify the information asap or let you know upon your order if this is something we are aware of.